In 2000, Doreen Chapman had retired from her sales position at Sears, after 40 years of dedicated service. She soon realized being home all the time and not talking to anyone, was not what she was looking for. She knew about GEF Seniors Housing through her sons, who had delivered newspapers to the McQueen Place Lodge when they were young. She submitted a volunteer application to GEF and then received a call from the Recreation Coordinator asking for an interview. The Recreation Coordinator thought her vast experience in retail sales would be an asset for the tuck shop they were planning on opening.
Doreen has been volunteering at the McQueen Tuck Shop now for 18 years. She has continually worked on Wednesdays and has become a staple of the lodge. “It’s a nice service for [the residents] to have – snacks, gift things, and items for basic needs” Chapman mentioned.
Doreen’s main role at the Tuck Shop is to display the items and sometimes go shopping. “Technically, the job of the Recreation Coordinator is to do the shopping, but when there is a new person, I will go with them to show them the ropes” Chapman explains. “Older people don’t like change, so what they like is what you buy!” Throughout the years, the tuck shop has improved. They are able to have a wider variety of items in which they can sell. However, sometimes change isn’t always the way to go.
Over the years, Doreen has found that one of the more popular items is the individually packaged Cheezies and chips. They are a hot commodity at McQueen Place. However, Doreen knows what is important to keep fully stocked. “Mouthwash, toothpaste, laundry detergent – the necessities of life. I try and make sure we don’t run out of those.”
Other items that are kept on hand in the Tuck Shop are chocolate bars, throat lozenges, Kleenex, gift items, puzzles and games and cards. “I’ve picked up a few things over the years that have made it easier for me to display stuff, like a card spinner. When we first started, we had the cards in the box and it was a pain in the butt but we have the spinner now and we even have a small spinner that works like a charm. The [residents] love to be able to sit there on their walkers and look through the cards and pick what they want.”
Due to Doreen’s exceptional volunteer work over the years, she was nominated by the Honourable Sarah Hoffman, Deputy Premier of Alberta and MLA for Edmonton-Glenora for the 2018 Minister’s Seniors Service Awards (MSSA). The MSSA recognize exceptional volunteers and outstanding organizations. Across the province, dedicated Albertans volunteer their time to brighten the lives of seniors and build their communities while countless organizations work tirelessly to provide much-needed supports and services.
“It was very exciting!” Chapman said. “I first heard about it from McQueen Place Manager, Tracy Grover. She had asked if I knew I had gotten nominated and I said NO! I then received the letter and was invited to a nice afternoon. There were a lot of people there and a lot of them were from out of town. [But] it was very much appreciated!”
“Volunteering at McQueen has been fun though. It makes me feel good every time I’m there. I’ve enjoyed it and I’m hoping to make 20 years!”