Building Trust

One of the things that surprises Cheryl Ackimenko the most about the Community Supports program with GEF Seniors Housing is how often individuals call the team’s main phone line looking for assistance. She points out how every one of GEF Seniors Housing’s buildings has posters up in common areas giving information about the Community Supports program with all relevant contact information. Some individuals contact the Community Supports team even before they’re in a position of needing assistance.

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“One gentleman, who recently called, moved in to his apartment a few days earlier and said he does not need any support now, but wanted to learn about services in the community should he need them in the future,” recalls Ackimenko. “He was pleasantly surprised the Community Support program was available and so accessible to him.”

Ackimenko’s previous career as an Outreach Worker, made her the perfect fit to oversee the Community Supports team while the team’s original manager, Shanika Donalds, completes her temporary leave. Ackimenko managed multiple buildings around GEF Seniors Housing for five years before moving to her position as the interim Community Supports Manager, where she oversees the team of Outreach Workers and the individual projects each is working on. The Community Supports team is made up of Nicole Smith, Madison Black and Marita Gronberg.  “This team does an amazing job providing support, as they are all passionate about helping seniors increase their Quality of Life.” Though many of the referrals that come to the Community Supports team are straight from the individuals looking for help, there are still those which come from other members of the GEF Seniors Housing community.

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“[The referral] may be a tenant who has a concern about their neighbor in the building and they want an outreach worker to offer information about the program to the neighbor,” explains Ackimenko. “It is great to see a sense of community being built through connections with neighbors.”

Much of the work the Community Supports does involve one-on-one consultations to identify the roots of the hardships the individuals are experiencing. Many seniors face issues around social isolation, which contain a range of debilitating mental and physical health detriments that can seriously affect a person’s quality of life. It’s during the one-on-one work that Ackimenko experiences people opening up about things.

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“Recently, when assisting a woman who wanted help with decluttering her home and connecting to her community, she shared her story of how she came to GEF a few years ago,” says Ackimenko. “She was renting a house with a roommate but the relationship with the roommate deteriorated to the point where she had to move out quickly. She was very grateful that she was able to find housing within GEF Seniors Housing during this stressful time of her life. She moved in to her own apartment within GEF Seniors Housing and has felt safe every day since then. She is again happy that GEF Seniors Housing has a program to support her with her needs.”

Sharing experiences and personal stories isn’t uncommon for the Community Supports team. Part of the work of understanding what’s affecting a person’s quality of life stems from the person’s experiences. Ackimenko cherishes when people are able to open up to her and respects the amount of faith people are able to put into her and her team.

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“As a Community Outreach worker, on the first visit, it is an opportunity to get to know the person and build trust,” says Ackimenko.” You learn a lot about the person and their unique needs as they share their past experiences with you and the challenges they are facing now. Often they are experiencing loneliness and isolation at this time in their life. The second visit is always welcomed, as a relationship begins to build. Helping seniors navigate their needs to increase their quality of life and reduce their social isolation is very rewarding.”

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